Posted 3 weeks ago

Duties & Responsibilities

  • Make all appointments in STX based on guest request and provider availability.
  • Check IN all incoming guests, making sure that all pertinent information is obtained, registration card is completed in STX and method of payment is established.
  • Accept and record credit card and photo ID information on guest accounts and provide change for guests as needed.
  • Assist in other departments such as Social, Housekeeping, Laundry etc. as needed.
  • Maintain the cleanliness of the salon bathrooms, lobby and other public areas.
  • Anticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Address and resolve guest complaints and ensure guest satisfaction.
  • Document all guest requests, concerns and communication information to responsible personnel for proper handling.
  • Prepare daily cash report, balancing payments and disbursements with machine totals; prepare deposit slip and provide assistance to the Assistant Operations Manager by providing him/her with summary of daily bank status. Request change as needed.
  • Maintain confidentiality and security of proprietary company information, correspondence reports and files.
  • Handle all incoming and outgoing reservation requests.
  • Care for lost and found items as directed by the Assistant Operations Manager
  • Assist in inventory activity (purchase orders/sales/receiving/inventory) of all back bar and retail products.
  • Assist in client text reminders and calls.
  • Perform all front desk duties as defined in the front desk manual.
  • Perform other duties as assigned by management.

Required Skills & Experience:

  • Highly energetic, go-getter, motivated individual.
  • Willing to take initiative and work with little direction.
  • Previous hospitality industry experience preferred but not required.
  • Excellent interpersonal and communication skills with strong customer/client focus essential.
  • Strong problem-solving skills.
  • Ability to work in a fast-paced, high pressure environment.
  • Ability to shift and manage multiple priorities.
  • Results driven focus and ability to work through to completion in a timely manner.
  • Adaptable to change
  • High level of flexibility regarding overtime during times busy periods as required by the business

This Job Is Ideal for Someone Who Is:

  • Dependable — more reliable than spontaneous
  • People-oriented — enjoys interacting with people and working on group projects
  • Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
  • Detail-oriented — would rather focus on the details of work than the bigger picture
  • Achievement-oriented — enjoys taking on challenges, even if they might fail
  • Autonomous/Independent — enjoys working with little direction
  • Innovative — prefers working in unconventional ways or on tasks that require creativity
  • High stress tolerance — thrives in a high-pressure environment

Job Type: Full-time, Part-Time

Salary: Negotiable

Benefits:

  • 401(k)
  • 401(k) matching
  • Aflac Voluntary Insurance
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Group Healthcare Available
  • Life insurance
  • Paid time off
  • Vision insurance

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Night shift
  • Monday to Saturday
  • Weekend required

Supplemental pay types:

  • Bonus pay

License/Certification:

  • Highschool Diploma (Required)
  • Associates/Bachelor’s Degree (Preferred

COVID-19 Precaution(s):

We have taken all necessary precautions as well as a vast arrangement of additional precautions to keep our staff and clients safe during this time of unease. Our Facility is equipped with a REME Halo in-HVAC air purifier and HEPA Filters

  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

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