Customer Service Representative

Duties & Responsibilities

• Make all appointments in STX based on guest request and provider availability.
• Check IN all incoming guests, making sure that all pertinent information is obtained, registration card is completed in STX and method of payment is established.
• Accept and record credit card and photo ID information on guest accounts and provide change for guests as needed.
• Assist in other departments such as Social, Housekeeping, Laundry etc. as needed.
• Maintain the cleanliness of the salon bathrooms, lobby and other public areas.
• Anticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day.
• Maintain positive guest relations at all times.
• Address and resolve guest complaints and ensure guest satisfaction.
• Document all guest requests, concerns and communication information to responsible personnel for proper handling.
• Prepare daily cash report, balancing payments and disbursements with machine totals; prepare deposit slip and provide assistance to the Assistant Operations Manager by providing him/her with summary of daily bank status. Request change as needed.
• Maintain confidentiality and security of proprietary company information, correspondence reports and files.
• Handle all incoming and outgoing reservation requests.
• Care for lost and found items as directed by the Assistant Operations Manager
• Assist in inventory activity (purchase orders/sales/receiving/inventory) of all back bar and retail products.
• Assist in client text reminders and calls.
• Perform all front desk duties as defined in the front desk manual.
• Perform other duties as assigned by management.

Required Skills & Experience:

• Highly energetic, go-getter, motivated individual.
• Willing to take initiative and work with little direction.
• Previous hospitality industry experience preferred but not required.
• Excellent interpersonal and communication skills with strong customer/client focus essential.
• Strong problem-solving skills.
• Ability to work in a fast-paced, high pressure environment.
• Ability to shift and manage multiple priorities.
• Results driven focus and ability to work through to completion in a timely manner.
• Adaptable to change
• High level of flexibility regarding overtime during times busy periods as required by the business

This Job Is Ideal for Someone Who Is:

• Dependable — more reliable than spontaneous
• People-oriented — enjoys interacting with people and working on group projects
• Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
• Detail-oriented — would rather focus on the details of work than the bigger picture
• Achievement-oriented — enjoys taking on challenges, even if they might fail
• Autonomous/Independent — enjoys working with little direction
• Innovative — prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance — thrives in a high-pressure environment

Job Type: Full-time, Part-Time

Salary: Negotiable

Benefits:

• 401(k)
• 401(k) matching
• Aflac Voluntary Insurance
• Dental insurance
• Employee discount
• Flexible schedule
• Group Healthcare Available
• Life insurance
• Paid time off
• Vision insurance

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift
• Monday to Saturday
• Weekend required

Supplemental pay types:

• Bonus pay

License/Certification:

• Highschool Diploma (Required)
• Associates/Bachelor’s Degree (Preferred

COVID-19 Precaution(s):

We have taken all necessary precautions as well as a vast arrangement of additional precautions to keep our staff and clients safe during this time of unease. Our Facility is equipped with a REME Halo in-HVAC air purifier and HEPA Filters

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place